Telehealth options are driving the health industry, and med spas benefit from this integration, too. Remote health systems integrate seamlessly into medical spas, giving business owners a promising glimpse of the future. Consider how adding remote health care systems to your medical spa can help you discover new avenues for growth and client satisfaction.
What Are the Advantages of Telehealth?
Today, almost everyone uses their smartphone to do things like booking appointments, ordering food and syncing up with their family to optimize every second of the day. Telehealth eliminates the hassles of waiting to see a provider. Physicians aren’t the only ones to benefit from remote health care — medical spa owners can also reap rewards.
1. Accessibility
Imagine drawing clients from areas far outside your spa’s typical coverage area. Telehealth makes this dream a reality. Use technology and marketing to expand beyond traditional social media channels and grow a more interactive business. Connecting with prospective clients to answer their questions and encourage them to book appointments is so much easier with remote access and detailed information sharing. Patients are starting to expect telehealth integration to be the standard for health care services.
If you still expect your clients to book appointments in person, via email and by calling your location, your spa may be missing out. Connecting via telehealth lets existing clients book appointments seamlessly on an app. They can also change their appointments as needed without your spa losing valuable client opportunities. A virtual network ensures you are always open. Clients can pick an available time slot without needing to remember to call during your standard office hours the next day.
2. Improving Care and Reducing Risk
Your clients may have questions they feel shy or uncomfortable asking. Improve their health with easy question-and-answer surveys or reassuring virtual consultations. For example, a client may have questions about discomfort or unusual sensations after having fillers injected. Head off medical issues with virtual consultations where they can upload photos so the on-duty dermatologist or aesthetician can quickly assess their needs. Remote care ensures clients feel assured and enhances their experience with your facility, making them more likely to recommend you to friends and family.
3. Saving on Costs
Time is of the essence when a spa treatment results in complications. Swift remedial action can prevent allergic reactions and avoid lawsuits. Using telehealth video and auto transcription services protects you and your practitioners from unreasonable and costly legal action. It also improves client diagnosis and allows for remote care.
Because your clients feel connected and cared about, your risk of losing their business to competitors decreases. Booking efficiency improves with less idle time, as your chosen all-in-one solution can automate client appointments and fill empty time slots. The system alerts people to changes via text. Clients can approve with a click, and automated reminders ensure they don’t miss appointments.
Efficiency, better control over appointments and fewer dropped time slots mean better cost management and more profits for your spa.
4. Bettering Communication and Record Keeping
Administrative duties and paperwork are the bane of any medical practice or spa. When your practitioners spend more time on recordkeeping than on seeing clients, it cuts into profits. Automated recordkeeping, transcription and photo documentation features make telehealth systems attractive options.
By using electronic medical records or EMR systems, your spa can effortlessly track patient files and share them with other health practitioners as needed while meeting HIPAA’s “covered health care provider” requirements. Practitioners can access client information, including allergies, session notes and preferences for a more comprehensive service offering. When a client sees a new provider, they won’t need to waste valuable time explaining or catching up, thanks to a robust digital platform.
Additionally, these systems easily include scheduling and billing, with dynamic service menus you can customize according to your business’s changing needs. Use a HIPAA-compliant system that protects clients’ medical and payment information.
5. Loyalty Programs Replace Waiting Rooms
Gone are the days of waiting for clients and rearranging your schedule when they run late. EMR systems ensure sessions stick to time slots and clients receive updates about delayed sessions. Create an EMR menu with loyalty program features or share updates about new treatment offerings like IV hydration therapy and wellness tips. Grow your customer base by creating a client-centered experience.
6. AI Evaluation With a Click
Even successful companies have room to improve. Instead of asking clients to complete paper surveys, a seamless rating on the EMR app can take care of this, providing valuable feedback and pointing out potential pitfalls. Meet your spa’s key performance indicators with a few clicks. Represent information in graphs using AI technology to better communicate with service providers. Use this data for auditing and to remain compliant with HIPAA regulations.
Embracing Telehealth
Integrating telehealth into your medical spa business makes all client and business data easily accessible. Clients love the convenience of booking selected services, making payments, contacting their practitioners and rearranging bookings when life gets in the way. You’ll love how the easy-to-use system can empower you to make data-driven decisions that increase profit and decrease costs.
